Speakers
Dr Ian Brown
senior research fellow, Oxford Internet Institute, University of Oxford; co-author, Online Privacy and the Law (forthcoming)
Rob Killick
CEO, cScape; author, UK after the recession
Sir David Varney
former executive chairman, HM Revenue & Customs; former CEO designate, British Gas; author, Service Transformation: A better service for citizens and businesses, a better deal for the taxpayer
Chair:
Jo Herlihy
customer insight manager, Nottinghamshire County Council
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